Refund Policy
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At Ecare Host, we want you to be satisfied with our services. Here’s how our refund policy works:
1. Refund Eligibility
30-Day Money-Back Guarantee:
New customers can get a full refund if they are not satisfied, as long as they request it within 30 days of purchase. This applies to hosting services only.
Non-Refundable Services:
Some services are not eligible for refunds, including:
- Domain registration fees.
- Custom setup fees.
- Services used beyond the 30-day guarantee period.
2. How to Request a Refund
To request a refund:
- Contact Us: Send your request to infoecarehost@gmail.com.
- Provide Information: Include your account details and the reason for the refund.
- Review Process: We will review your request and notify you once it’s processed or if we need more information.
3. Refund Process
Refunds will be issued to the original payment method. It may take up to 10 business days to appear in your account, depending on your payment provider.
4. Service Cancellation
If you cancel a service before the billing cycle ends, you won’t get a prorated refund unless it’s within the 30-day guarantee. You can cancel through your account dashboard or by contacting our support team.
5. Policy Updates
We may update this Refund Policy from time to time. Any changes will be posted on this page. Continuing to use our services means you accept the updated policy.
6. Contact Us
For any questions about refunds, contact us at:
Ecare Host
Email: infoecarehost@gmail.com
Phone: +8801811699722
Address: Bagha, Rajshahi 6280
